Returns & Refunds

Return Conditions

To maintain product quality and safety standards, we have the following requirements:

• •The product seal and lid must remain unopened and intact
• •If the seal or lid has been opened, returns are generally not accepted. However, we understand that exceptional circumstances may arise. Please contact us to discuss your specific situation.

Refunds & Exchanges

We offer both full refunds and exchanges for eligible returns. The choice is yours. Whether you'd like to try a different product or receive your money back, we'll accommodate your preference.

How to Initiate a Return

We've made the returns process as simple as possible:

1. 1.Contact us via email at support@desibee.com or WhatsApp at +91 77939 67392 within 3 days of receiving your delivery
2. 2.We'll arrange for a delivery person to pick up the item directly from your address. No need for you to ship it yourself
3. 3.Once we receive and verify the return, we'll process your refund or exchange promptly

Return Shipping

We generally cover the cost of return shipping to make the process as convenient as possible for you. In rare cases that we assess on an individual basis, the customer may be required to cover return shipping costs. We'll always communicate this clearly before proceeding with the return.

Quality Issues

If you receive a product that appears damaged, defective, or doesn't meet our quality standards, please contact us immediately with photos. We take quality seriously and will resolve the issue promptly, regardless of whether the seal has been opened.

Questions or Concerns?

If you have any questions about our returns policy or need to initiate a return, we're here to help:

Your satisfaction is our priority. We're a small business that values every customer, and we'll always work with you to find a fair solution.